I have a moral dilemma. A large expensive item was purchased from Amazon. Being damaged on delivery, it was sent back, and Amazon ordered a replacement at no additional charge.
After considerable time the replacement arrived, but only part of it. Delivery comes in two boxes. Because the portion received was good, and it took so long to get the replacement, I told Amazon I wanted to contact the shipper, which I did, and the rest of the item was sent. Unfortunately, content of the second shipment was damaged and was returned on arrival.
Amazon ordered yet another replacement at no charge. Surprisingly, the order was filled very fast, was undamaged, and I began using it, happily. Amazon was notified of the undamaged partial order still on hand and sent a truck to pick it up.
I paid for the item one time and have one of the item. Today I received an email from Amazon saying they have processed a refund for the original order, but subtracted a few hundred dollars for shipping and restocking.
My question is: Should I advise Amazon the refund is not correct, referencing the order numbers, and what was paid for each order? Please provide reasoning for the answer.
It was difficult throughout the process, talking to different people and getting them to relate the orders properly. This might not affect whether the money should be kept, pursuant to answers given to the question.